A. Refund Eligibility

Refunds are available for eligible returns initiated within the refund window. To qualify, the return must meet the standards below.

• Timing: request initiated within 30 days of delivery.
• Condition: item is in original condition (unworn, unwashed, and free from damage beyond reasonable inspection).
• Packaging: original packaging and included components are returned where applicable (boxes, inserts, accessories).
• Verification: order number or proof of purchase is provided for matching and audit.

B. Amount & Calculations

Refunds generally include the purchase price of the returned item(s). The exact amount may depend on the return reason, applied promotions, and any non-refundable charges permitted by law.

• Item price: refunded based on the amount paid for the returned item(s) after discounts.
• Discount handling: automatic discounts apply to the order total; refunds reflect the discounted amount actually paid.
• Taxes: refunded where required once the return is processed, based on the returned item value and local rules.
• Non-refundable items: if an item is marked final sale or non-returnable at purchase, it may not be refundable.

Note: If a promotion was applied, the refunded amount reflects the net paid amount, not the pre-discount list price.

C. Refund Timing

Refund timelines depend on inspection completion and the payment method. Typical timing:

• Inspection: begins after the return is delivered to the return facility.
• Approval: once approved, refund is submitted to the payment processor.
• Posting: your bank or card issuer may take additional time to post the credit.

D. Shipping & Fees

Shipping is free on outbound orders. Return shipping handling depends on the reason for return and the case outcome.

• Defective / incorrect item: we provide a resolution path which may include a prepaid label or equivalent support.
• Preference-based returns: return shipping may be the customer’s responsibility unless otherwise stated.
• Refused or undeliverable shipments: additional shipping/handling costs may be deducted where permitted.

E. Non-Refundable Cases

The cases below are commonly restricted. If you are unsure, contact support before returning an item.

• Final sale: items clearly marked as final sale may not be eligible for refunds.
• Condition failure: items returned worn, damaged, altered, or missing components may be denied or subject to partial refund.
• Late requests: requests initiated outside the 30-day window may be denied.
• Unverified orders: returns without a matching order record may be rejected.